| Shop opening times | Winter November-March | Summer April-October |
| Monday-Friday | 8am – 5pm | 8am – 5pm |
| Saturday | 8.30am – 5.00pm | 8.30am – 5.00pm |
| Sunday | 10am – 2pm | 10am – 4pm |
To order a product follow the on-line ordering procedure or telephone 0208 949 5435.
Products, prices and payment methods are displayed on this website. All prices include VAT.
The price on the website at the time of the order is the price in force at that time.
Please check we can deliver to your post code using our postcode checker. We deliver to Surrey and most of London including postcodes N1, NW1-NW10, SE, SW, W, WC, KT, TW, SL and SM. We can also deliver to the postcodes CR, UB, GU, RH and SL.
Next day delivery is free locally if ordered before 3pm, subject to seasonal demand and supply. All our gas is delivered using our own specialist transport and friendly drivers. Accessories can be delivered nationally to mainland UK. There is a £6.95 delivery charge for orders under £50.
We accept payment by cash, credit/debit card or PayPal
Debit/Credit cards: We accept Visa, MasterCard, Maestro and Electron.
If for any reason an item is out of stock or unavailable, we will notify you by phone or email, and give an estimate of the time delay. If you wish to cancel the order as a result your payment will be refunded in full. Should your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending the goods out a second time.
Yes, you will need to pay a cylinder hire charge which covers the cost and maintenance of the Calor cylinder. You must have an empty bottle if you are ordering a refill only.
For most cylinders it is £49.99 but this varies on the size and type of cylinder.
As long as you keep your receipt (proof of purchase) and are able to show the receipt to the driver on collection of the cylinder you will get a proportion of the cylinder hire charge back. The proportion refunded is based on the number of years you have had the cylinder. Please note that refunds are not returned by the drivers. The office will contact you within 2 working days to arrange your refund. Please see the table below.
| Number of years since initial hire of cylinder. | 1 | 2 | 3 – 7 years |
| Percentage of cylinder hire charge refunded | 50% | 25% | £7.50 |
Please Note: Calor cylinders always remain the property of Calor Gas Ltd
Appliances generally state which cylinders they are compatible with, it will depend upon the regulator supplied. Most BBQs use the green patio gas bottle and mobile heaters use butane cylinders. If you are unsure call us on 0208 949 5435 for advice.
Calor’s 5kg and 13kg Patio Gas cylinders are fitted with Calor’s new Gas Trac – an indicator which tells you when you are running low on gas.
For all other cylinders, the empty tare weight can be found on a metal disc on the shroud which gives the weight of the empty cylinder in pounds and ounces. To convert this to kilograms multiply this number by 0.45. Once you have the empty weight of the cylinder, you weigh the full cylinder on scales then take the empty tare cylinder weight off the total. This will give you how much gas you have left in the cylinder. If this calculation is difficult or confusing please telephone for advice.
All bottles will vary depending on their size, etc. The weight written on the metal disc on the shroud is the weight of the empty cylinder.
| Cylinder Type/Size | Height | Diameter |
| Butane 4.5kg | 340 mm | 2240 mm |
| Butane 6kg BBQ Gas | 314 mm | 306 mm |
| Butane 7kg | 495 mm | 256 mm |
| Butane 15kg | 580 mm | 318 mm |
| Propane 3.9kg | 340 mm | 240 mm |
| Propane 5kg Patio Gas | 314 mm | 306 mm |
| Propane 6kg | 495 mm | 256 mm |
| Propane 13kg Patio Gas | 580 mm | 315 mm |
| Propane 13kg | 580 mm | 315 mm |
| Propane 19kg | 800 mm | 315 mm |
| Propane 47kg | 1290 mm | 375 mm |
| Forklift 12kg | 640mm | 320mm |
| Forklift 18kg | 800mm | 320mm |
All cylinders are 80-87% full as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.
Yes, we are able to collect empty Calor cylinders. Please call us on 0208 949 5435 to arrange a collection day. There is no charge for the collection service.
Unfortunately, yes, as we do not know the length of time you have been hiring the cylinder. However, we are happy to dispose of the Calor cylinder free of charge if you no longer require it.
You can, but only with certain cylinders as Calor have introduced a strict group exchange policy. Please call to check.
Regulators are usually supplied with the appliance. Should you require a regulator you can purchase one from our website.
Yes, there is a plastic dust cap on the valve on most cylinder sizes.
You can take standard Calor cylinders abroad but you will not be able to purchase them outside the UK. Please check with the ferry or tunnel operator for their travelling conditions. Campingaz cylinders are available for exchange abroad.
Radiant Heaters – There is a visible flame which heats white thermal plaques. Most heaters have 2 or 3 thermal plaques that radiate the heat. The overall heat output is higher than a catalytic heater.
Catalytic Heaters – Heat is produced by the chemical reaction of burning gas over a catalyst bed, which is a wire mesh frame to the front of the heater. This produces a safe, flameless source of radiant heat. There is no visible flame. They produce less moisture than the radiant heaters but they also attract moisture. Therefore, they are not suitable for damp rooms or conservatories.
The equation to work out how long a certain gas cylinder will last when an appliance has a certain thermal output is:
Number of hours of burn time = 14 x cylinder size (eg 15kg) ÷ Power output of heater (eg 4.2)
The thermal output of the heater i.e. the amount of warmth that it produces, is measured in kilowatts hours and will be in your heater instructions.
Yes, please ask the specially trained driver to do this for you.
Generally, a 15kg Butane Cylinder is required for standard sized heaters. If you have a compact heater, you will need a 7kg Butane. If you have any doubt please call us on 0208 949 5435.
The room in which the mobile heater is being used must be well ventilated; this is to ensure that the mobile heater is receiving an adequate supply of fresh air. Ensure that if the room has ventilators or grills that they are not blocked. Most rooms have fresh air entering around the doors and windows, however, if the room becomes stuffy open a window or door immediately.
