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Terms & Conditions

Cylinder Information

Calor cylinders are the property of Calor Ltd. When you purchase Calor Gas you are purchasing the gas, not the cylinder. It is prohibited to resell, refill or dispose of the cylinder. If you wish to dispose of an empty unused cylinder we will return this to Calor Gas on your behalf.

Buying Products

To order a product from Calor.London follow the on-line ordering procedure or contact us directly.

Products, prices and payment methods are displayed on this website. The price on the website at the time of the order is the price in force at that time. Prices include VAT.
All prices include delivery to our local area. A delivery charge is applicable for small item orders under £50.

Damaged or Faulty Goods

In the unfortunate event of an item being damaged or faulty which in your opinion is due to a manufacturing error please return the item immediately for our inspection.

Please quote your order number with the returned product and inform us by telephone or email that the items have been sent. Proof of postage is required to be able to offer any refund or dispatch replacement items.

In the case of Calor Gas cylinders please telephone us to arrange collection.

Please note: We may have to return the item to the manufacturer for inspection. Items deemed to be a manufacturing fault will be replaced free of charge.


You are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you change your mind about the items simply return them to us in perfect, un-opened, re-saleable condition within 7 days and we will refund the cost of the product(s) in full. Delivery charges are not refundable. Please note we cannot offer refunds on any Calor Gas cylinders as it cannot be proven the gas has not been partly used.

Product Stock Levels

We endeavour to keep a full range of all stock. Occasionally this is not always possible due to supply and demand. Should you order an item that is out of stock or unavailable we will contact you to offer an alternative or refund your order.

Modifications to Website

We may update the content of our website from time to time including removing, changing, suspending or discontinuing any part of it. Any new content will be subject to these terms and conditions.


We promise that we have the right to sell any goods on our website to you. They will be of the standard described on the website and be of a quality for the purpose for which they are intended. We cannot take responsibility for incorrect use of the item, such as loss of gas due to errors in connecting the regulator. We accept no liability for any harm or damage that comes from using our products if used irresponsibly or incorrectly. All products should NOT be used or handled by children. Any instructions given by us, or third parties working on our behalf, should be strictly adhered to. Safety should be taken very seriously.

 We cannot accept liability for any indirect or consequential loss, damage, or for any loss of data, profit, revenue or business (whether direct or indirect) however caused, even if foreseeable. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site. We cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection or viruses and/or other code that has contaminating or destructive properties. You are responsible for putting relevant protection in place on your own computer systems such as anti-virus software.

 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law. For the avoidance of doubt if there should be any dispute under these terms and conditions of the contract between calor.london and the customer then such dispute shall be governed by the laws of England and Wales.